Telephone Banking - 24/7 Banking Services | Union Bank Skip to Content
Important Notice
UB Bancorp, the holding company for Union Bank, has agreed to merge with FNB Corporation. Read the Press Release HERE.

Telephone Banking

Union Bank’s Telephone Banking system provides 24/7 access to your account. Obtain balances, make loan payments, transfer funds, and more! Dial 1-877-354-8853, then follow the voice prompts or refer to the menu prompts below.

For your convenience, you can also download/view the Telephone Banking Guide (pdf document).

Telephone Banking Menu

Press 1: Account Balance
Hear available balance and pending transactions

Press 2: Account History
1. Last 5 transactions
2. Last 5 withdrawals
3. Last 5 deposits
4. Last 5 ATM transactions
5. Search by check number
6. Search by amount

Press 3: Transfer Funds or Make a Payment
1. Transfer funds immediately
2. Schedule a funds transfer
3. Make a payment
4. Hear existing scheduled transfers
5. Delete an existing transfer

Press 4 – Card Services
1. Activate a card
2. Deactivate or report a card lost/stolen
3. Change a debit card PIN
4. Reorder a card

Press 5 – Change Your PIN

Press 6 – Bank Information
Hear a list of all branch locations and hours

Press 7 – Future Dated Transactions
1. ACH transactions
2. Existing scheduled transfers

Press 8 – Get Account Information by Email
Receive a snapshot of account activity sent to email address on file (does not apply to loan accounts)

Global Commands

Voice Recognition: Press 8*
Help Menu: Press 1*
Main Menu: Press 3*
Go Back: Press *
Skip: Press 5*
Repeat: Press #
Hang Up: Press 7*
Operator: Press 0

Additional Information

  • First time callers will be asked enter their account number, social security number, and date of birth. They will also be asked to create a PIN which will be used to access all accounts with which they have a relationship established.
  • All callers are required to enter their account number, PIN, and social security number for verification purposes.
  • New accounts are not available in the telephone banking system until the next business day.
  • A new caller has 60 days to access telephone banking for the first time before their access expires.
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