Telephone Banking Option Chart

Phone Tree
Click image above to enlarge.

  • Greeting
    • Account Balance Menu (Press 1)
      • Checking Accounts
      • Savings Accounts
      • CD Accounts
      • Loan Accounts
    • Account History Menu (Press 2)
      • Checking Accounts
      • Savings Accounts
      • CD Accounts
      • Loan Accounts
    • Transfer Funds (Press 3)
      • Transfer Funds immediately (Press 1)
      • Schedule a Funds Transfer (Press 2)
      • Make a Payment (Press 3)
        Immediate or scheduled payments
      • Hear all existing Scheduled Transfers
      • Delete any Scheduled Transfer
    • Card Services (Press 4)
      • Activate a Card (Press 1)
      • Deactivate a Card (Press 2)
      • Re-Order a Card (Press 3)
    • Change PIN (Press 5)
    • Bank Information (Press 6)
    • Future Dated Transactions (Press 7)
    • Documents by email (Press 8)
  • Repeat Menu (Press #)
  • Transfer to Operator (Press 0)
  • Return to Previous or Main Menu (Press *)
  • Speech (8*)

*First time callers will be asked to enter a temporary PIN, which will be the last 4 digits of the customer’s social security number or the last 4 digits of the tax identification number for business customers. Upon account access, you will be prompted to enter a new 4 digit pin. Your new PIN will be used to access all accounts with which you have a relationship established