How to Send a P2P Payment

Union Bank P2P Payment Options

Union Bank offers two options for electronic P2P payments, both of which are processed as an ACH transfer from the Union Bank customer that is initiating the payment (“subscriber”) to the individual that is receiving the payment (“payee”):

  • Email or text message:  The payee provides their account information through a secure process; the subscriber does not have access to the account information at any time.
  • Direct deposit:  The payee provides their account information directly to the subscriber.

 

Adding a P2P Payee Using Email or Text Message

Before you can send a P2P payment, you must first add the payee information. Below are instructions on how to add a payee using the payee’s email address within the mobile banking app.*

  1. Open Union Bank NC Mobile Banking app
  2. Tap the ‘’ icon in the upper left corner
  3. Select Pay Bills
  4. Tap Payees menu
  5. Tap ‘add new payee’  Add New User Symbol  icon in upper right corner
  6. Tap Select beside Payee Type
  7. Tap Person
  8. Tap Select beside Payment Method
  9. Select By Email
  10. Enter all applicable information. Once all information is completed, click Submit.
    NOTE:  The subscriber must create a keyword as a measure of security. The payee is required to enter this keyword when verifying their bank account information.
  11. An email notification will be sent to the payee with a link. The link directs the payee to a site that prompts them to provide the keyword as well as their account information. Once the payee clicks on the link, they will be guided through the activation process and receive a confirmation screen when the payment setup is complete.
    NOTE:  Account information is passed behind the scenes and is not available to the customer initiating the payment at any time.

*Online Banking offers both email and text message options when adding a new payee. However, the mobile banking app only offers an email option when adding a new payee.

Adding a P2P Payee Using Direct Deposit

Before you can send a P2P payment, you must first add the payee information. Below are instructions on how to add a payee using the payee’s account information within the mobile banking app.

  1. Open Union Bank NC Mobile Banking app
  2. Tap the ‘’ icon in the upper left corner
  3. Select Pay Bills
  4. Tap Payees menu
  5. Tap ‘add new payee‘  Add New User Symbol   icon in upper right corner
  6. Tap Select beside Payee Type
  7. Tap Person
  8. Tap Select beside Payment Method
  9. Select Directly, I have their account information
  10. Enter all applicable information
  11. Once all information is completed, click Submit

Sending a P2P Payment Using Mobile App

  1. Open Union Bank NC Mobile Banking app
  2. Tap the ‘’ icon in the upper left corner
  3. Select Pay Bills
  4. Tap ‘+’ icon in upper right corner
  5. Complete all applicable fields. Tap Submit.
    NOTE:  Payments submitted before 3:00 p.m. EDT should be available to the payee within 2-3 business days.