Announcements & Alerts

At Union Bank, we're committed to keeping you informed. Check here often for the latest news and announcements.

 

 

 

Important Information About Your Debit Card

July 18, 2016

 

Due to the increased number of debit cards that have been compromised due to merchant breaches, Union Bank is attempting to control fraud to protect you and the Bank. In order to do so, the Bank has identified the types of merchants at which fraudulent transactions are typically performed by fraudsters and restricted these merchants' signature based transactions.

 

What You Need To Know - If you are attempting to use your card as a signature based transaction (or "credit") and it is being declined, please attempt to process it as a PIN based transaction (or "debit"). Running your transaction as debit and inputting your 4-digit PIN may allow you to receive approval for your transaction. If you are attempting to perform a web-based transaction and it is being declined, you will need to contact your local branch to request a temporary waiver of the restriction so that you may complete the transaction.

 

Notification of Travel - If you plan to travel outside of North Carolina, please contact your local branch and make a Union Bank team member aware of your travel plans. Our team will notify our fraud department to ensure your card is not inadvertently disabled because of fraud suspicion.

 

Questions - Click HERE for information on how to contact your local Union Bank branch location.

 


 

NEW! Fraud Prevention Service

April 16, 2016

 

In our continuing efforts to keep your accounts secure, Union Bank is improving our alert system for potential fraud on your debit card. Below are the highlights to this new program which will become effective June 8, 2016:

  • If we have a current mobile number for you, you will receive a text alert from 32874 between 7:00 a.m. and 9:00 p.m. EST, which has a "fraud" or "no fraud" option to reply. (*See below)
  • If there is no response received from you, five minutes after the text alert, you will receive automatic phone calls to confirm or deny fraud.

Effective September 26, 2016, we will also begin utilizing email notifications as an additional method of communicating potential fraud to you. When potential fraud is detected, and we have a current email address for you, you will receive an automatic email notification from Union Bank with the option to reply with "fraud" or "no fraud." If there is no email address on file, the next method of communication will be used - text and/or automatic phone call.

 

REMEMBER: Our messages will NEVER ask you for your PIN or account number.

 

*The phone number for our Fraud Center has changed to 1.800.417.4592. If you add this number to your phone contacts and label it “Fraud Center,” it will display whenever you get a call from this number.

 

Please take the time to update your information with the Bank so that this new service can be as effective as possible. You may contact your local branch with questions about these changes.

 


 

NEW RELEASE! Mobile Banking App for Smartphones

April 1, 2016

 

Union Bank has just released their Mobile Banking app for smartphones! You can now enjoy the convenience and ease of banking anytime, anywhere.

 

The Union Bank NC Mobile Banking app will allow you to:

  • View transaction history
  • View account balances
  • View statements
  • Transfer funds between accounts
  • Pay bills to existing payees
  • View locations
  • View alerts
  • Submit deposits via RDA
  • P2P (person-to-person) payments

The app is available for both Android and iOS (Apple) devices. Just search UNION BANK NC in your app store!

 

For detailed download instructions, visit the links below.

 

Android - Guide on Downloading Mobile Banking App

 

iOS - Guide on Downloading Mobile Banking App

 

Questions? Contact eBanking@UnionBankNC.com and we will be happy to assist you.

 


 

NEW! Mortgage Products Offered Through Union Bank

March 24, 2016

 

Union Bank now offers a full array of of Residential Mortgage products. Click here to learn more about our mortgage options!

 


 

Online Banking Changes

February 22, 2016

 

Effective 3.1.2016, the look and feel of Online Banking will be updated to reflect a design that is in keeping with today's standards. Specific features being changed include removal of: textured background, drop shadows for text/tab icons, gradients in tabs, widgets, section headers, and widget color overlays. In addition, there will be a user interface update. A hover menu will be added to the Accounts sub-menu and any option that has a third-level menu. Please contact your local branch with questions.

 


 

Scam Alert - Spread the Word about Government Imposters

February 12, 2106

 

The Federal Trade Commission is warning consumers of imposters presenting themselves as government employees to obtain money and/or confidential information. We encourage you to read the full article posted by the Federal Trade Commission HERE to ensure you, and your money, stay safe!

 


 

Possible Wendy's Credit Card Breach Under Investigation

February 4, 2016

 

An announcement was released recently stating that a possible credit card breach is under investigation select Wendy's fast food chains across the nation. A list of possible locations affected has not been released at this time. Our advice if you have been to Wendy's recently: keep an eye on your debit/credit card expenses to ensure they are accurate! If you have any questions or concerns, please contact your local branch.

 


 

Hyatt Card Breach Hit 250 Hotels in 50 Nations

January 26, 2016

 

If you stayed, ate, or played at a Hyatt hotel between August 13 and December 8, 2015, there's a chance your debit or credit card data may have been breached. Hyatt Hotels Corp. says the intrusion likely affected guests at 250 hotels in roughly 50 countries.

 

In a statement released Thursday, Hyatt says the majority of the payment systems compromised by card-stealing malware were at restaurants within the hotels and that a "small percentage of the at-risk cards were used at spas, golf shops, parking, and a limited number of front desks." The list of affected hotels is here.

 

The malware was designed to collect payment card data - cardholder name, card number, expiration date, and internal verification code - from cards used onsite as the data was being routed through affected payment processing systems. There is no indication that other customer information was affected.

 

The full statement release can be found here:

http://newsroom.hyatt.com/news-releases?item=123453

 


 

New Career Opportunities Available!

December 1, 2015

 

New career opportunities are available with Union Bank! Click the link below to view job openings and learn how you can become a part of the Union Bank team!

 

https://www.unionbanknc.com/careers.htm

 


 

Processing Error Resolved

November 21, 2015

 

The processing delay that we experienced from last night's processing has been resolved. All deposits made on Friday should now be accessible and online banking should be working properly. Thank you for your patience!

 


 

***PROCESSING DELAY***

November 21, 2015

 

We are currently experiencing delays in last night's processing. Because of this, deposits made yesterday may not currently be available. In addition, you may have difficulty accessing your online banking account. We will post an update as soon as this issue is resolved. Thank you!

 


 

EMV Chip Card Update

November 16, 2015

 

On September 24, 2015, we posted an EMV Chip Card Q&A announcement. We have prepared an update to the Q&A document.

 

Click HERE to view the update. Feel free to contact your local branch if you have additional questions.

 


 

Cary Branch on Track for First Quarter 2016

November 12, 2015

 

Construction of our Cary branch is still on track for completion during the first quarter of 2016. Keep an eye out for information about our grand opening!

 

Our Cary location will be located at 1405 Bradford View Drive, Cary, NC 27513.

 


 

Press Release - Union Bank Announces Receipt of Required Approvals for Holding Company Formation

November 5, 2015

 

Union Bank announced yesterday that it has received all required regulatory and shareholder approvals to consummate a share exchange with Union Banc Corp., a North Carolina corporation formed at the direction of Union Bank's board of directors. As a result of the share exchange, Union Banc Corp. will become the registered bank holding company of Union Bank. Read the full press release here: https://www.unionbanknc.com/news-events.htm.

 


 

***SCAM ALERT***

October 26, 2015

 

Union Bank Customers: We have become aware of multiple email phishing scams and it is important to us that we keep all of our customers informed and educated. Please remember that your Union Bank team members will NEVER request personal information via email such as account number, debit/credit card number, date of birth, or social security number. If you are ever uncertain of information that you receive from Union Bank, do not hesitate to call a Union Bank Advisor to verify.

 

If you receive a phishing email containing your account or debit/credit card number, please contact a Union Bank Advisor so appropriate measures can be taken to ensure that your account is not breached.

 

Feel free to contact a location near you with questions or concerns. Thank you!

 


 

New Career Opportunities Available

October 23, 2015

 

New career opportunities are available with Union Bank! Click the link below to view job openings and learn how you can become part of the Union Bank team!

 

https://www.unionbanknc.com/careers.htm

 


 

IRS-Impersonation Telephone Scam

October 16, 2015

 

An aggressive and sophisticated phone scam targeting taxpayers, including recent immigrants, has been making the rounds throughout the country. Callers claim to be employees of the IRS, but are not. These con artists can sound convincing when they call. They use fake names and bogus IRS identification badge numbers. They may know a lot about their targets, and they usually alter the caller ID to make it look like the IRS is calling.

 

Victims are told they owe money to the IRS and it must be paid promptly through a pre-loaded debit card or wire transfer. If the victim refuses to cooperate, they are then threatened with arrest, deportation, or suspension of a business or driver's license. In many cases, the caller becomes hostile and insulting. One of our customers was recently told that their accounts would be cleaned out in 30 minutes if they didn't pay.

 

Note that the IRS will never: 1) call to demand immediate payment, nor will the agency call about taxes owed without first having mailed you a bill; 2) demand that you pay taxes without giving you the opportunity to question or appeal the amount they say you owe; 3) require you to use a specific payment method of your taxes, such as a prepaid debit card; 4) ask for your credit or debit card numbers over the phone; or 5) threaten to bring in local police or other law-enforcement groups to have you arrested for not paying.

 

We want you to be aware that this scam has shown up LOCALLY, so please be aware that it is NOT legitimate!

 

If you have any questions or concerns, please reach out to your local Union Bank branch.

 


 

EMV Chip Card Q&A

September 24, 2015

 

As many banks and merchants are migrating to the new EMV chip debit and credit cards, we know that you have many questions. We have prepared a Q&A sheet of frequently asked questions to assist everyone in this transition.

 

Please click HERE to view our Q&A form and feel free to contact your local branch if you have additional questions.

 

Thank you!

 


 

Scam Alert

August 28, 2015

 

IMPORTANT - Please be aware that we have received notice from a customer that received what the Bank perceives as a scam. The customer was told her debit card had been frozen or blocked and that she needed to provide them her 16 digit card number to get resolution. Our Bank and Fraud Department will NEVER ask for you complete 16 digit debit card number. If you receive a call that requests this information, it is a scam. Do not provide them any information and hang up the phone. Please call your local branch if you receive any calls you are unsure of.

 


 

Online Banking

July 27, 2015

 

Let us help you manage your money better. Sign up for Online Banking today to view transactions, check your balance, pay bills, and so much more!

 

Find out more about what our Online Banking can do for you by clicking HERE.

 

Click HERE to enroll in Online Banking today!

 


 

Groundbreaking - Cary, North Carolina

May 12, 2015

 

Union Bank officially broke ground in Cary on May 1, 2015! We are excited to embark on this adventure as we build our first full-service branch in Wake County. Our new location will be at the intersection of Davis Drive and High House Road in Cary near the new Publix in Bradford Plaza. Thank you for all of your support and for helping us make every day better!

 


 

Project JACK - Debit Card Information

May 1, 2015

 

 

Due to the system upgrade scheduled for the weekend of May 15, you will receive a new debit card and PIN in the mail beginning May 1, 2015. You will be able to use your currently issued debit card until the morning of Monday, May 18 at approximately 9:00 a.m. Your new debit card can be activated that morning as well. Activation instructions will be enclosed with your new card.

 

For more information about Project JACK, visit our website page: https://www.unionbanknc.com/projectJACK.htm.

 


 

Union Bank Sponsors VGCC Golf Tournament

January 27, 2015

 

Union Bank is proud to announcement their sponsorship of the 31st annual Vance-Granville Community College Endowment Fund Golf Tournament. The event raises funds to support student scholarships and to support the mission of the college. Visit the link below for more information on the event and for information about participating in the tournament. It is scheduled to take place on Tuesday, May 5, 2015 at the Henderson Country Club.

 

http://www.vgcc.edu/about-vgcc/vgccgolftournament.cfm


IRA Rollover Rule Changes

December 29, 2014

 

***Important Notice*** IRA rollover rule changes are effective January 1, 2015. Be sure to seek advice from your Tax professional prior to doing any type of IRA rollover!


Staples Inc. Debit Card Breach

December 19, 2014

 

Staples Inc., announced that nearly 1.2 million customer payment cards may have been exposed during a security breach earlier this year. The office supply retailer said in October that it was looking into a potential credit card breach, adding to a long list of retailers recently hit by cyber attacks. Staples said Friday that an investigation shows that the criminals used malware that may have allowed access to information for transactions at 115 of its U.S. stores. That includes cardholder names, payment card numbers, expiration dates, and card verification codes. The Framingham, Massachusetts-based company is offering free identity protection services, including credit monitoring, to customers who might be at risk. The security breach affected different stores at different times between July and September.

 

Union Bank is committed to protecting your accounts with us. If your debit card is reported to the Bank as one that may have been compromised, the Bank will contact you to discuss your options.


Phishing and Malware Campaign Notice

 

The holiday season provides increased opportunities for malicious actors to conduct seasonal phishing and malware campaigns as a means to gain unauthorized access to computer systems. Over the course of the holiday season, please continue to practice safe browsing and to evaluate e-mails, SMS messages, and other communications with a critical eye.

 

Please be aware that cyber actors may leverage the sales, good will, and other aspects of the holiday season to entice individuals into opening attachments, clicking links, or installing software that contains malicious code or collects personal information. Customers should practice safe internet browsing both on personal and corporate computer systems.

 

Potential attack vectors include:

 

-Seasonal E-Cards/E-mails

-E-mails/In-mails on social networking sites

-Fraudulent posts on social networking sites

-Fake advertisements

-Fake shipping notifications, with attachments or links to view the notice

-Charity scams

 

Protective measures against phishing scams and malware campaigns include:

 

-Maintain up-to-date antivirus software*

-Maintain up-to-date, patched software (operating system, internet browser, Adobe Flash, Silverlight, etc..)

-Do not follow unsolicited web links in email, text, or chat messages

-Use ad-blocking software to avoid 'malvertising' and potential downloading of malicious content

-Enable "click to play" in your internet browser to avoid automatically playing embedded content on a web page (i.e. news sites, Facebook, etc...)

-Do not open unexpected attachments

-Save and virus scan attachments before opening them

-Do not provide personal or corporate information over the phone, through a website, or via email to unknown persons or to an unsecured website.

-Verify the identity of the person with whom you are communicating

 

A link to the US-CERT informational alert and additional resources and information may be found here:

 

-US-CERT Holiday Phishing/Malware Notice: https://www.us-cert.gov/ncas/current-activity/2014/11/24US-CERT-Alerts-Users-Holiday-Phishing-Scams-and-Malware-Campaigns

-US-CERT Phishing Awareness: https://www.us.cert.gov/ncas/tips/st04-014

-US-CERT Shopping Safely Online: https://www.us-cert.gov/ncas/tips/ST07-001

-US-CERT Traveling with Personal Internet Enabled Devices (i.e. Mobile Phones, Tablets, etc...): https://www.us-cert.gov/ncas/tips/ST11-001

-FTC Charity Scams Information: http://www.consumer.ftc.gov/features/feature-0011-charity-scams


Home Depot Debit Card Update

October 2, 2014

 

The Home Depot®, the world's largest home improvement retailer, confirmed on September 18, 2014, that the malware used in its recent breach has been eliminated from its U.S. and Canadian networks. The company also has completed a major payment security project that provides enhanced encryption of payment data at point of sale in the company’s U.S. stores, offering significant new protection for customers. Roll-out of enhanced encryption to Canadian stores will be complete by early 2015. Canadian stores are already enabled with EMV “Chip and PIN” technology. Click here for additional guidance.

 

Union Bank is committed to protecting your accounts with us. If your debit card is reported to the Bank as one that may have been compromised, the Bank will contact you to discuss your options.


Scholarship Honors Stan Fox

August 8, 2014

 

Union Bank recently established a new scholarship at Vance-Granville Community College in honor of Stanley H. "Stan" Fox of Oxford.

 

The endowed scholarship will be known as the Union Bank/Stanley H. Fox Presidential Merit Award.

 

Fox is a former state legislator, director emeritus on the bank's board, and current vice-chair of the VGCC Board of Trustees. He is a former president of the Granville County Chamber of Commerce. He served in the North Carolina House of Representatives, representing constituents in Granville, Vance, and Warren counties from 1995 through 2004.

 

Fox was appointed to the VGCC Board of Trustees in 2007 and reappointed in 2011. He was elected vice-chair of the board in 2011.

 

He previously endowed the Stanley H. Fox Academic Achievement Scholarship at Vance-Granville. The new scholarship will be awarded each year in perpetuity to a student who meets certain academic requirements.

 

For more information, call (252) 738-3409.


Scam Alert

May 23, 2014

 

Be Aware! There is a new scam that involves debit cards, credit cards and pre-paid cards. The electronic voice will call your cell phone number, tell you that your card has been cancelled, and to press 1 to reactivate your card. When you select the option to reactivate your card, the next automated voice will tell you, “Now enter your card number.” At that point, the criminals behind this scam will have your card information. THIS IS A SCAM. The Bank will never ask for your full  card number over the phone. If you have already provided your card number to the scammer, you should cancel your debit card, credit card, or pre-paid card immediately.


Heartbleed Vulnerability

April 17th, 2014

 

You may have heard of the “Heartbleed” vulnerability that was identified last week by security researchers. Please know that Union Bank takes these threats seriously. The Bank is aware of this vulnerability and has taken the necessary steps to ensure that your information continues to stay protected.


Union Bank Launches A New Brand
March 17th, 2014

It's actually our customers' excitement about work and life that drives and pushes us forward. They inspire us to do what we do, better, each day. So we're putting our best foot forward with a new logo, slogan, colors and attitude that raise expectations and reflect our progress. We think of our new brand as a catalyst for change, making us better and reflecting our ideas for what this community can be. We love that we can add value, offer guidance and bring joy to our clients' everyday lives by continually improving this bank. We love that Union Bank plays a small part in encouraging and inspiring customers in their own businesses, families and lives to make every day better. You'll be seeing more signs of our new brand everywhere you look: online, in our lobbies and out in our communities.

Announcement: IMPORTANT INFORMATION ABOUT YOUR DEBIT CARD Learn more >