Accessibility

We are committed to providing outstanding service to people with disabilities.

Online and mobile accessibility

We want everyone to be able to use, navigate, and interact with our website, regardless of circumstance. Our accessibility efforts are based on the Web Accessibility Initiative of the World Wide Web Consortium (W3C), Web Content Accessibility Guidelines (WCAG 2.0)*External link opens in new window Level AA*External link opens in new window Standard.

Accessibility features on unionbanknc.com:

  • Invisible skip links that lead screen reader users directly to the main content on a page
  • Keyboard accessible navigation and forms
  • Headers that help define page organization
  • Videos that are captioned and include transcripts
  • Color contrast that assists reading for people who are color blind or have vision impairments

For the best experience, please keep your technology up to date.

  • Use the latest version of your web browser.
  • Use the latest version of your assistive technology.
  • Download our latest smartphone or tablet app for iOS or Android devices that have built-in screen readers and other accessibility features.

*Note: By clicking on the link above, you will be leaving Union Bank’s website. Union Bank is not responsible for the products, services or overall website content of the site. The privacy policy to the site to which you are going may differ from Union Bank’s privacy policy. Consult the privacy disclosure of the site to which you are going for further information on the privacy policies of that site.


Physical accessibility

We are committed to treating all individuals with dignity and respect, providing facilities and access to products and services for all of our customers.

Our ATMs

ATMs have speech output capabilities and are accessible in English. Through a headset, privately spoken instructions will guide you through the transaction without requiring additional on-screen instructions. Our ATMs meet The Americans with Disabilities Act (ADA) maximum height and reach requirements.

Our branches

We regularly monitor our locations for compliance with the ADA, state, and local accessibility laws by surveying the parking reserved for customers with disabilities, curb cuts and ramps, walkways, entrances, teller counters, safe deposit facilities, and lobby areas.  We facilitate the use of mobility devices and service animals in our branch locations.

Communicating with us

We want to ensure that communicating with us is simple. In accordance with The Americans with Disabilities Act (ADA) and applicable state and local laws, we are always working to improve the accessibility of our products and services for customers, and their companions.

For persons who are deaf, hard of hearing, or have speech disabilities, we can communicate by exchanging notes. For persons who are blind or have low vision, we can assist you in reading and filling out forms.

We recognize that persons may have other disability-related needs and are committed to investigating and responding to the accessibility concerns of our customers. For accessibility questions and concerns, you may email accessibility@unionbanknc.comExternal link opens your mail client. Email messages are not secure. Do not send confidential information by email., call 866-638-0552, or contact us by mail at:

Union Bank
Attn: Accessibility Banking
1011 Red Banks Road
Greenville, NC 27858